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Cookie Preferences
Privacy Policy
How we protect your information and respect your trust
Hey there, thanks for checking out our privacy policy. We get it - these things can be pretty dry, but we've tried to keep it straightforward and honest.
At Quinto f'Harverse, we've been welcoming guests into our heritage property for years, and protecting your personal info is just as important to us as maintaining the historic character of our building. This policy explains what information we collect, why we need it, and what we do with it.
We're based in Canada, so we follow all the rules under PIPEDA (that's the Personal Information Protection and Electronic Documents Act, if you're curious). Basically, we take your privacy seriously and we're transparent about it.
What Information We Collect
When you book a room or reach out to us, we'll ask for stuff like:
Your name and contact details (email, phone number)
Billing address and payment info
Passport or ID details (required by Canadian hospitality regulations)
Special requests or preferences (like if you need a room on the ground floor or have dietary requirements)
Loyalty program info if you're part of our heritage circle
We only ask for what we actually need to make your stay comfortable and handle the booking properly.
When you visit our website, we automatically pick up some technical info:
Your IP address and general location
Browser type and device you're using
Which pages you visit and how long you hang around
Where you came from (like if you clicked a link from another site)
Cookies and similar tracking tech (more on that below)
This helps us figure out what's working on the site and what needs improvement.
During your visit to Quinto f'Harverse, we might collect:
Check-in and check-out times
Services you use (spa bookings, dining reservations, heritage tours)
Feedback and reviews you share
Photos if you participate in events or consent to marketing materials
Security footage from public areas (for everyone's safety)
All this helps us personalize your experience and keep things running smoothly.
How We Use Your Information
We're not in the business of collecting data just for kicks. Here's what we actually do with it:
Service Delivery
Processing your reservations, handling payments, confirming bookings, and making sure your room's ready when you arrive. Pretty basic stuff that keeps the hotel running.
Communication
Sending booking confirmations, answering your questions, updating you about your stay, and occasionally sharing special offers (only if you've said it's cool).
Personalization
Remembering your preferences so next time you don't have to tell us you prefer the quieter rooms away from the street. Makes return visits smoother.
Improvement
Analyzing trends to improve our services, fix problems, and understand what guests actually want (turns out the farm-to-table breakfast is a huge hit).
Legal Compliance
Meeting our legal obligations, like keeping records for tax purposes and following hospitality regulations in Canada.
Marketing
Sharing news about seasonal packages, heritage events, or special deals - but only if you've opted in. You can unsubscribe anytime.
Who We Share Information With
We're not selling your data to random companies, that's for sure. But we do work with some trusted partners to keep things running:
Quick Note: We never sell or rent your personal information to third parties for their marketing purposes. Period.
Service Providers
We work with companies that help us run the hotel - payment processors, booking platforms, email services, and our website hosting. They only get access to what they need to do their job, and they're contractually obligated to keep your info safe.
Legal Requirements
Sometimes we're legally required to share info with government agencies, law enforcement, or courts. We'll only do this when we have to, and we'll let you know unless we're prohibited by law.
Business Transfers
If Quinto f'Harverse ever changes ownership (not that we're planning on it), your information would be transferred to the new owners. We'd make sure they commit to protecting your privacy the same way we do.
With Your Consent
Anytime we want to share your info for reasons not covered here, we'll ask you first. Simple as that.
Cookies & Tracking Technologies
Alright, let's talk cookies (not the delicious kind from our farm-to-table kitchen, unfortunately).
Cookies are tiny text files that get stored on your device when you visit our website. They help us remember stuff about you and improve your experience.
Cookie Type
What They Do
Can You Opt Out?
Essential Cookies
Keep the website working properly. Without these, you can't book a room or use basic features.
No - Required
Performance Cookies
Help us understand how visitors use the site so we can make improvements.
Yes
Functionality Cookies
Remember your preferences and choices to personalize your experience.
Yes
Marketing Cookies
Track your visits across websites to show you relevant ads.
Yes
You can manage your cookie preferences anytime using the button below, or through your browser settings. Just know that blocking some cookies might affect how well the site works for you.
How We Protect Your Data
We take security pretty seriously around here. Just like we maintain the physical security of our heritage building, we protect your digital information with:
Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard protocols.
Access Controls
Only authorized staff can access personal info, and only when they need it for their job.
Secure Servers
Your data is stored on secure servers in Canada with regular backups and monitoring.
Real Talk: No system is 100% secure, and we can't guarantee absolute security. But we're constantly updating our security measures and monitoring for threats. If there's ever a data breach that affects you, we'll let you know ASAP.
Your Privacy Rights
Under Canadian privacy law, you've got some solid rights when it comes to your personal information:
Access
You can ask to see what personal information we have about you. We'll provide it in a readable format within 30 days.